GRAND JUNCTION, Colo. (KKCO) – Grand Junction Memorial Gardens cemetery is being accused of ripping off a customer buying a resting place for her parents.
“They told me, ‘Well, you don’t have a choice. You have to pay it again,'”
says Victoria Hedler.
Hedler says the cemetery charged her for something they never did in the first place. She says four years ago, she paid $495 for a niche, a wooden compartment in the cemetery’s chapel wall, to place her deceased mother’s ashes. “(The money) was supposed to cover the actual niche, their maintenance of it, to seal it… so people can’t get in and steal anything,” says Hedler.
But hedler says her mother’s space was never secured. “I used to come in here and open up the niche at any given time.”
Hedler says her complaints went unheard, until this year, when her father passed away. Hedler combined his ashes into her mother’s. The niche was finally sealed, but she says she was forced to pay another $561 to reseal the wood, which was never closed in the first place. “He (the manager) says, ‘There’s nothing you can do. You have to pay it.”
Hedler paid the extra bill, says she’s battling for a refund. “I’m on SSDI. I make less than $1,000 a month. I was ripped off.”
The current administration at Grand Junction Memorial Gardens says they weren’t employed at the time when Hedler paid again to have have her parents resting place sealed. The parent company of the cemetery, Pennsylvania-based Stonemor, couldn’t be reached because of the holiday. 11 News also tried contacting the cemetery’s current supervisor, but office workers refused to call her at home for a response, since she was off.